Dispensing Assistant - Contract Personnel Limited : Job Details

My clients are looking for a Dispensing Assistant to join their friendly teamROLE SUMMARY                The role is to work as part of the practice team in the delivery of first class services, showing excellent understanding of customer needs as well as being motivated in achieving sales. KEY RESPONSIBILITIESAssisting in Dispensing Offer the customer general advice and guidance

Implement minor repairs to frames

Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes

Keep appropriate records and report to the Practice Manager as required

Selling & Customer Relationship Management

Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets

Ascertain the wants and needs of each customer

Recommend, select and help locate or obtain merchandise based on customer needs and wants

Describe merchandise and explain its use, benefits, operation and care to customers

Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security

Serve customers, bag and package purchases

Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately

Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations

Answer the telephones and deal with enquiries and appointments

Manage enquiries, complaints, refunds etc, as required

 Team 

Implement the policies and procedures set out in the Employment Handbook

Contribute to positive working relationships within the team

Be aware of the needs of team members and to show them courtesy

Communicate effectively with others in the team

Work collaboratively with team members and management colleagues in order to meet the objectives of the business

Put forward ideas and feedback during team meetings in order to improve ways of working

 Health & Safety / Environmental Health

Implement the legal obligation to maintain a safe working environment at all times

Follow the company’s procedures, as described in the Health & Safety Policy

Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book

Other Tasks

Represent the company at events etc, as required

Undertake any other tasks that may be reasonably requested

To find out more about this opportunity please call Danny Moloney on or e mail