Domestic Abuse Help Line & Intake Practitioner - 4Recruitment Services : Job Details

4Recruitment Services are seeking  a Domestic Abuse Help Line & Intake Practitioner for our client based in Normanton. The purpose of the post is to work as part of Wakefield District Domestic Abuse Service (WDDAS) to deliver a help line and intake service, to provide initial contact, support and a consistent referral intake pathway for those wishing to access WDDAS.This post will be responsible for triaging referrals, assessing risk and needs of individuals.This post will work with partners to establish the immediate safety of individuals contacting or being referred to the service.The post holder will work as part of a multi-agency team to provide a high-quality frontline and first point of contact service to victims of domestic abuse, delivering an immediate co-ordinated response to those at high, medium and standard risk, prioritising those at highest risk of serious harm.  DUTIES AND RESPONSIBILITIES INCLUDE:

• To act as a first point of contact for all enquiries and referrals to the service.
• To operate as part of a team in providing a helpline response, offering advice and information to public and professionals in relation to victims and perpetrators of domestic abuse.
• Receive and process agency referrals and self-referrals into the service.
• To work as part of a team to triage referrals into the service, prioritising those at highest risk of harm.
• Liaise with referring agency where there are gaps of information in referral and/or to clarify information.
• Make initial contact with clients to establish engagement for support and to assess suitability of referral.
• To provide immediate support and safety planning to domestic abuse victims, including advice, emotional support, information around civil and criminal remedies, refuge placement and necessary interventions such as target hardening.
• To provide immediate safety and service information, signposting or providing onward referrals to appropriate services as required/appropriate. (Inc. Freedom Programme, Victim Support, Housing) and record all actions.
• To identify and assess the risks and needs of domestic abuse victims using an evidence-based risk identification checklist (e.g., DASH 2009).
• Complete initial assessments and record any immediate needs prior to allocation for longer specialist domestic abuse support (provided by a Specialist Domestic Abuse Practitioner - SDAP).
• To work with the SDAP’s to support clients referred to Multi-Agency Risk Assessment Conference (MARAC).
• To liaise with other professionals to ensure appropriate assessment of risk and safeguarding are made to inform support needs.
• To ensure risk management procedures are followed at all time when carrying out risk assessments and referring on to other agencies.
• To develop and maintain positive working relationships with partner agencies and stakeholders to increase safety and promote a co-ordinated community response to
• To ensure that any issues in relation to child or adult protection concerns are responded to appropriately and are brought to the attention of Senior SDAP/Manager.

  ESSENTIAL REQUIREMENTS INCLUDE:

• Hold an IDVA qualification or a relevant degree or demonstrate an equivalent level of knowledge and skills gained through relevant employment.
• Have a good understanding and knowledge of domestic abuse including the impact of victims and children.
• Have knowledge of services available to support perpetrators of domestic abuse.
• Knowledge of diverse issues in relation to HBV, Forced Marriage, LGBT, FGM and a cultural awareness of communities of interest including those with No Recourse to Public Funds.
• Substantial experience working in the field of domestic abuse.
• Experience of providing crisis intervention in relation to domestic abuse
• Experience of providing support, guidance and advice to professionals around domestic abuse and those using abusive behaviours.
• Experience of assessing needs of domestic abuse clients and carrying out risk assessments with low/medium/high risk domestic abuse victims.
• Enhanced DBS

 What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email  .