Duty Manager - Climbing Centre - Heinrich Derek Ltd : Job Details

Job Title: Duty Manager - Climbing CentreLocation:The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, Weston Favell

Job Type: Full-Time, PermanentSalary: Competitive, based on experiencePerks:

• 28 days holiday
• Free climbing access
• Exclusive staff discounts

Role Overview:As Duty Manager, you’ll oversee the daily operations at The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, ensuring a high standard of customer service, safety, and efficiency. You’ll lead a team, manage activities, and ensure everything runs smoothly during your shifts. If you’re interested in climbing, customer service and leadership, this role is for you.

Key Responsibilities:

Operations:

• Open/close the centre, keeping it clean, safe, and ready for customers.
• Oversee daily operations, bookings, and events.
• Conduct regular safety checks and address maintenance issues promptly.

Customer Service:

• Greet and assist visitors, handle bookings, and resolve any customer issues.
• Gather feedback to improve services.

Team Management:

• Supervise instructors, reception staff, and café assistants.
• Train new staff and lead pre-shift briefings to ensure smooth operations.

Health & Safety:

• Ensure compliance with all Health & Safety protocols.
• Oversee climbing equipment checks

Event & Session Management:

• Manage climbing sessions, group bookings, and events, ensuring they run on time.
• Promote courses and memberships to customers.

Administrative Tasks:

• Maintain accurate records of bookings, payments, and stock.
• Assist the Centre Manager with stock control, reporting, and staff scheduling.
• Assist with Marketing including social media.

What We’re Looking For:

• Previous experience in a duty manager or supervisory role (leisure/climbing industry preferred).
• Strong customer service, communication, and leadership skills.
• Interested in climbing.

Bonus Skills:

• Experience in climbing instruction (CWI/CWDI/RCI preferred).
• First Aid and Health & Safety knowledge.
• Social media experience.

What We Offer:

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.

• Free climbing access to all Pinnacle sites and exclusive discounts on gear

Work Location: In person, NorthamptonExpected Hours: 36-40 hours per week (day shifts, weekends, holidays)