Duty Manager - Rambert : Job Details

Rambert is one of the world’s most diverse dance companies, we make dance that is awe-inspiring, adventurous, dynamic and relevant, and take it to the world. Through performances, dance and wellness classes and creative courses for people of all ages and abilities, we want to ensure we are engaging everyone.

Duty Manager is a full-time role at Rambert, supporting the day-to-day running of the building, offering a practical hands-on approach, and deputising the Head of Building Operations and Estates.

You will ensure that the Rambert team, along with its varied guests and building users find Rambert’s headquarters welcoming, hospitable, and fit for purpose.

You should have good experience in Health & Safety and building management; and be an initiative-taking team player with high standards and an eye for detail. The role will have a regular shift pattern but will require flexibility to provide support for events and activities that fall out of regular hours.

Key Accountabilities

• To act as the responsible person whilst on duty for the effective and safe operation of Rambert, in accordance with its policies and service providers.
• To support the scheduling of the building spaces, taking in account the Company’s needs and requirements.
• To support the Reception Team in the safe closing of the building at the end of business each day (and opening when required).
• To ensure that the relevant building operational policies/procedures are effectively implemented.
• To fully support Rambert’s environmental policy and support the work of the Operations Directorate in improving the organisation’s environmental impact.
• Daily management of the studios, providing a fast and professional service to building users, and to prepare studios for the following day’s activities.
• To support the Head of Building Operations & Estates in proactive involvement to maximising hires income and improving building efficiency.
• To support all departments in the running of the organisations in-house events as required.
• To manage the reception team’s rota and oversee daily management of the Rambert co-working space.
• To be one of the team of building key holders and out of hours contacts for the alarm monitoring company.

Daily Operational Responsibilities

• Ensure that the audio-visual (AV) and studio equipment is in good working order each day, and to manage the conferencing AV requirements.
• Conduct daily building checks, testing, inspections and troubleshooting any building or facilities related issues directly or working with the facilities management contractor and service providers. Regularly Updating Head of Building Operations & Estates.
• To carry out small maintenance tasks through the building as required.
• To manage the security systems and databases and provide keys and access equipment to new staff and freelancers.
• To act as the Fire Warden and the principal First Aider when on duty in-line with the Health and Safety policy. Full training provided if needed.
• To ensure that the building is in an excellent condition at the end of the day ready for the following morning’s activities.
• To monitor the environmental controls in the building ensuring all the studios and public areas are efficiently heated and ventilated for physical activities.
• To support and monitor all the activities and users in the building and liaise with the Participation & Community team for classes, ensuring smooth running and safe use of the building.
• To meet and greet contractors, potential hires and visitors for show rounds and inductions as required.
• To assist with the organising and cataloguing of operations related equipment.

Other Duties

• Collect environmental and sustainability data from utility bills and on-site energy meters.
• Occasional manual handling and on rare occasions working at height. Full training can be provided if needed.
• Support the Head of Building Operations & Estates in building improvement and renovation project works.
• Support in the research of new technology, products, systems, and services to improve the building and services within.

Essential Requirements

• Facilities and Building Management or Duty Management background with preferably two years’ experience.
• An understanding of relevant Health & Safety legislation and its impact within a public building.
• Experience within a customer-facing environment.
• Good communication skills and ability to work with people of various departments & seniority.
• Ability to multi-task administration & operational duties.
• Practical, hands-on approach.

Desired Proficiencies

Full training can be provided if required

• Experience of scheduling and coordination staff.
• Experience as a Fire Warden.
• Experience in First Aid.
• Health and Safety qualification (such as IOSH) or relevant experience
• An understanding of premises licensing.
• Microsoft Office experience.
• Basic IT experience.
• Use of Celcat timetabling software, and PatronBase Systems.
• An understanding and appreciation of the arts.