Duty Manager - Magpie Recruitment : Job Details

Duty Manager - Independent Health Club (Surbiton, KT6)

Salary: £30,000 + Benefits

Location: Surbiton, KT6

Our clientis a well-established independent health club in the heart of Surbiton. Unlike corporate gyms, this not-for-profit organisation is committed to providing a welcoming, supportive, and inclusive environment. With a focus on personalised fitness and well-being, they foster a space where both members and staff feel valued and inspired.

We are seeking a proactive and experienced Duty Manager to oversee the daily operations of the club. Reporting to the Operations Manager, you will ensure a smooth, safe, and enjoyable experience for members and staff alike.

Key Responsibilities:

Member Experience & Engagement:

• Act as the primary point of contact for members, staff, and visitors during shifts.
• Build strong relationships with members, ensuring a welcoming and friendly atmosphere.
• Handle and resolve member feedback or complaints professionally.

Team Leadership & Support:

• Lead, manage, and motivate the team to deliver exceptional service aligned with the club’s values.
• Provide hands-on support to team members, covering duties where necessary.
• Supervise and mentor Reception and Cleaning teams (shared responsibility with another Senior Duty Manager).

Operational Management:

• Oversee all areas of the club, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning teams.
• Conduct regular facility checks to ensure cleanliness, safety, and maintenance standards are met.
• Ensure compliance with health and safety regulations, acting as the Incident Manager in emergencies.
• Manage the club’s opening and closing procedures, ensuring security at all times.
• Carry out routine pool tests and provide operational support where needed.

Events & Finance:

• Oversee club events, ensuring smooth execution and security.
• Support energy efficiency by ensuring equipment, lighting, and air conditioning are used effectively.

What We’re Looking For:

• First Aid and Defibrillator Certification (essential).
• NPLQ or Emergency Responder qualification (preferred).
• Fire Warden Certification (preferred).
• Customer service training or experience in a similar role.

Preferred Skills & Experience:

• Previous supervisory or managerial experience in a health club, leisure, or hospitality environment.
• Strong leadership and communication skills to inspire and motivate a team.
• Understanding of health and safety regulations (training provided if needed).
• Food Hygiene qualification (or willingness to obtain one).
• Ability to multitask and remain calm under pressure.

What We Value:

Independent - A welcoming and inclusive space, free from corporate influence.

Supportive - A genuine care for the well-being of members and staff.

Welcoming - Doing things differently to provide a personal touch.

United - A strong, capable team working towards a shared vision.

Personal Qualities:

Friendly & Approachable - Builds positive relationships with members and colleagues.

Motivated & Proactive - A can-do attitude with problem-solving skills.

Proud & Passionate - Takes ownership and delivers high-quality service.

Interested?

If you’re ready to take on a leadership role in a unique, community-driven environment, apply today!

To apply or learn more, contact [Your Name] at Magpie Recruitment.