Duty Manager - National Theatre - Compass Group UK : Job Details

Duty Manager - National Theatre

£33,408

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

World Class Hospitality

National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture. 

Purpose 

The Duty Manager is a key front of house leader in the NT Food & Drink Operations and its associated areas. This role is a floor-based role and you’ll be responsible for overseeing the delivery of operations in our Understudy department, and the first point of contact for Team Leaders if they need assistance, as well as the wider building operations setup. You will manage and support Team Leaders and Customer Service Assistant to provide highly visible leadership front of house, greeting and engaging with customers. You will lead, supervise, motivate and support to coordinate team members, ensuring delivery of a world class hospitality experience to all patrons of the NT. 

Responsibility 

• Drive World Class Hospitality at the National Theatre in an operations-based role.
• Act as a Duty Manager for the wider National Theatre Food and Drink team in day today operations. Supporting other departments as and when is needed. 
•  Briefing, leading and motivating team leaders and CSAs on daily financial targets, KPI’s, service standards and The People Piece.
• In conjunction with warehouse and culinary departments ensuring that all outlets have appropriate par levels of food and drink items and are being displayed with World Class Hospitality at the front of mind 
• Ensuring that all systems, equipment are in working order and reporting known issues to senior management and following up on maintenance requests.
• In conjunction with the General & Assistant Manager ensuring that company targets and goals are communicated to the wider team and proactively driving this forward.
• Being continually aware of the customer journey, pressure points and opportunities to observe, capture and act on client and customer feedback. Internal 
• To play a leading role in the induction and ongoing development of members of the team. 
• Conduct 1-2-1s with team leaders, giving feedback and delivering training and supporting development to staff. 
• Adhere to all NT Food and Drink policies and procedures, including Food Safety and Health and Safety regulations, ensuring this is also followed by the teams. Ensure any accidents, incidents and near misses are adequately reported on Air 3 

Personality 

• The ideal candidate would be expected to lead from the front and be present on the floor with their teams, always delivering excellent guest experience. 
• Flexible – you will be required to work evenings, weekends, and bank holidays. 
• At least 2 years’ experience of working in a similar role and ready to hit the ground running. 
• Personal Licence (desirable) 
• Previous experience of working in a high volume single or multi-venue hospitality or leisure venue
•  Excellent communication skills, both written and verbal. 
• Awareness of COSHH(Desirable) 
• Level 3 Food Hygiene (Desirable) 
• Knowledge of EPOS and procurement systems (Desirable)

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where