Ecommerce/ CRM Manager - Elevation Recruitment Group : Job Details

Role: Ecommerce/ CRM Manager – Hybrid in Batley   

Salary: up to £45k DOE  

WorkingHours: 37.5 hours per week

Benefits:

• Statutory holidays plus 22 days’ holiday, rising to 25 days based on length of service
• Discretionary bonus (usually paid annually & qualifying period applies)
• Contributory pension
• Health cash plan offered through Westfield Health giving cashback on optical, dental, physiotherapy and much more
• Westfield rewards – spend and collect points or discounted shopping vouchers (e.g. 7% off at M&S), discounted gym membership etc.
• A Health Assured Employee Assistance Programme giving you access to a range of engaging and useful online tools including emotional support, fitness advice, a personal coaching tool and health assessments
• Colleague discount
• Transave Partnership (You can opt to boost your financial wellbeing by saving a minimum of £5 per month with our partner TransaveUK Credit Union, a not-for-profit savings and loan cooperative)
• Surprise and delight events (e.g. Fish & Chip Day, ice-cream treats, afternoon tea, Easter eggs, and Christmas lunch)
• Free onsite parking

General overview:

We are exclusively working with a retail business who are currently launching a new brand. This role is a new role created to oversee all the digital platforms for the new brand and the ongoing flagship brand.

The Ecommerce and CRM Manager will oversee the strategy ensuring a seamless and engaging online shopping experience for their customers. This role involves managing the ecommerce flows on Magento 2 as well as implementing effective CRM campaigns to optimise customer retention and engagement.

Responsibilities:

• Oversee the e-commerce platform (Magento 2) for multiple brands, ensuring optimal performance and a seamless user experience
• Develop and implement strategies to drive online sales and improve customer retention
• Manage CRM systems and execute campaigns to create personalised customer touchpoints
• Analyse customer data across brands to identify trends, behaviours, and opportunities
• Collaborate with cross-functional teams to enhance website performance and online merchandising
• Measure performance using key metrics and implement data-driven improvements
• Stay informed about digital trends, tools, and industry best practices to support multiple brand strategies

Ideal Experience

• Proven experience as an Ecommerce Manager with a track record of increasing online sales and improving customer retention
• Experience of working with Magento 2
• Experience of using Klaviyo or similar CRM systems
• Results-driven mindset with the ability to measure key metrics
• Experience in the retail or furniture industry is a plus