ECommerce Operations Manager - Quest Search and Selection Ltd : Job Details

ECommerce Operations Manager

Quest Search and Selection Ltd

Job Location : Slough, UK

Posted on : 23/12/2024 - Valid Till : 03/02/2025

Job Description :

The Company

Quest Search and Selection are partnering with a start-up beauty business that utilises cutting-edge technology to deliver exceptional products to customers worldwide. This product is setting a new standard in the face & beauty industry.

The Role

The role of eCommerce Operations Manager to set up and manage Shopify store, ensuring a seamless shopping experience for both international and domestic customers.

Key Responsibilities of thiseCommerce Operations Manager:-

  • Create and manage the Shopify eCommerce site, ensuring a user-friendly and visually appealing layout.
  • Optimise the store for international and domestic customers, considering language, currency, and shipping options.
  • Set up and manage fulfilment processes, ensuring timely and accurate order processing.
  • Implement warehouse and stock holding systems to maintain optimal inventory levels.
  • Oversee the warehouse management system (WMS) and ensure efficient operations.
  • Utilise PluginHive solutions (or similar) for multi-carrier shipping integration, ensuring efficient and cost-effective order fulfilment.
  • Implement and manage Klaviyo (or similar technology) for email marketing campaigns, customer segmentation, and automation.
  • Develop and execute digital marketing strategies to drive traffic and sales.
  • Research and identify the best fulfilment partners for different regions, considering cost, reliability, and speed.
  • Ensure all technical integrations are functioning correctly and efficiently.
  • Monitor and analyse customer feedback to improve the shopping experience.
  • Implement strategies to increase customer satisfaction and loyalty.
  • Provide regular reports on sales, traffic, and other relevant metrics.
  • Creating all social media posts, reels and delivering on the content strategy.

Requirements for thiseCommerce Operations Manager:-

  • Ideally have 1 years plus experience as a Digital or eCommerce Operations Manager or above in beauty or fashion space.
  • Proven experience in managing Shopify eCommerce stores.
  • Keen to work in a founder led business and the initial startup stage
  • Able to recommend and implement the right plugs-in for business (fulfilment, WMS Digital marketing etc)
  • Business has growth opportunities and part of a wider business regarding funding.
  • Really wants someone hands on and to drive a strategy for the business.
  • Experience with digital marketing tools for example Klaviyo.
  • Familiarity with international shipping and logistics solutions like Global-e and PluginHive.

Benefits that come along with thiseCommerce Operations Manager:-

  • Hybrid working, however once 1-2 times a week based in their Datchet Office.
  • Holiday entitlement: 25 days of holiday plus bank holidays (pro-rata for part time employees)
  • Free eye test
  • Training and development opportunities.
  • Employee assistance program (providing 24-hour mental support).
  • Employee life assurance scheme

If this opportunity sounds like you and you feel you have the right experience, then please apply quoting the reference no JO-2407-113072

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Salary : 30000 - 35000

Apply Now!

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