Economic Crime Communications Manager - Virgin Money : Job Details

Business Unit: COO, Economic Crime Strategy & Change

Salary range: £53,200 - £77,500 per annum DOE + red-hot benefits

Location:  UK Remote with occasional travel to hub

Live to inspire change. Live a life more Virgin.

Our Team 

At Virgin Money, we're committed to protecting our customers, colleagues, stakeholders and the wider community from Economic Crime.  We aim to stay ahead of emerging risks, maintaining the highest standards of security, transparency and integrity.  Our Economic Crime Strategy and Change team is a first line of defence function, responsible for day-to-day Frand and Financial Crime identification ownership, management and control.

We're looking for an Economic Crime Communications Manager to join the team who'll develop, manage and deliver our comms strategy, including colleague comms for our Financial Crime Transformation programme. The role is about effectively promoting awareness and education relating to Financial Crime and is crucial to shaping our internal and external messaging around Economic Crime and how Virgin Money is looking to combat it.

What you'll be doing

• Create and deliver our EC comms strategy for the education and awareness of customers on Financial Crime and drive our EC L&D comms campaign 
• Build effective relationships across the bank to senior levels and has the gravitas to speak with authority and influence on their area of specialism
• Design and manage a programme of customer education activity to build awareness of Financial Crime generally and specific vulnerabilities as Financial Crime typologies evolve 
• Design and facilitate the delivery of targeted and consistent Financial Crime awareness advice to the bank's customers
• Work with strategy and wider communities of Comms leads on communications within the customer journeys as well as broader awareness campaigns
• Prepare customer messaging and develop materials that can be delivered across multiple channels to target varying customer groups (e.g., mobile, email, stores, post, social media platforms) 
• Work with product owners and marketing to integrate Financial Crime awareness messaging with other business communication activity to ensure efficiency and effectiveness in delivery
• Ensure that the banks activity aligns with national awareness campaigns 
• Work with Financial Crime Strategy and Industry Engagement to understand threats to ensure that materials address emerging issues and are delivered on a timely basis. 
• Collaborate with Financial Crime Operations to understand the point of compromise in Financial Crime incidents to identify where customers need educating on how to better protect themselves. 
• Support the bank with internal Financial Crime awareness materials where a new typology is emerging and link with Learning & Development to ensure training materials are updated.  
• Lead on internal Fraud & Fin Crime Leadership communications plans engaging with Senior Leadership building out a consistent, engaging and regular comms framework 
• Be key point of contact for COO Comms & Engagement forums for EC matters, driving appropriate actions i.e. My Voice inputs, engagement and reporting 

We need you to have

• Advanced experience in developing high quality and clear written materials using excellent written communication skills and a delivery mindset
• Demonstratable experience in developing and cascading creative comms and leveraging internal platforms / tools against targets and tight turnarounds
• Strong experience in Financial Crime prevention in the financial sector in regard to Retail Banks products, distribution channels, customer types (retail and business mass market)
• Experience in developing customer communications to raise Financial Crime awareness. 
• Demonstrable experience in dealing with stakeholder groups up to senior management and securing agreement on strategies. 
• Can do attitude towards resolving complex issues and problem solving 
• Knowledge of risk frameworks, controls & effective measures / MI & Insights
• People Leader experience; ability to lead with purpose, collaborate and push for the greater good, drive inclusion, make is safe to try new things and positively challenge, push boundaries and bring fresh thinking 

It's a bonus if you have but not essential

• An understanding of UK Money Laundering and Sanctions regulation; FCA requirements; and JLMSG Guidance.
• Knowledge of wider Economic Crime disciplines including bribery and corruption; and facilitation of tax evasion. 
• Knowledge and experience in managing budget accountability

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more.
• Up to five extra paid well-being days per year. 
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. 
• Market-leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. 

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin MoneyWe're making great strides towards achieving our ambition of becoming the UK's best digital bank.  As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourse