EL/PL Claims Adjuster - QBE Management Services (UK) Limited : Job Details

Primary Details

Time Type: Full time Worker Type: Employee

EL/PL Claims Adjuster

Leeds

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The opportunity

The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over 500 people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise.

If you are someone who is looking for an excellent opportunity in a role that provides exposure to a diverse caseload with great opportunities to build networks within the wider business, interacting with senior stakeholders and Underwriters then we would love to hear from you!

Your new role

Reporting to the Claims Team Leader, you'll be working closely with the team to flag complaints when needed and ensure customers are treated fairly. You'll also keep up to date with the Claims Portfolio and share relevant information to help support underwriting and claims decisions.

Other responsibilities:

• Investigate and resolve EL/PL claims, minimizing leakage while providing excellent claims handling service.

• Identify coverage issues, ensuring the company’s liability aligns with contractual commitments.

• Pursue subrogation, contribution, and recovery opportunities where appropriate.

• Manage claims and material issues to resolve and settle claims cost-effectively.

• Ensure timely responses to claims fees, advices, and stakeholder requests in line with service standards.

• Accurately reserve claims to maintain clear visibility of the company's liability.

About you

We’d love to hear from you if you have great investigation skills, good communication skills, and enjoy building strong relationships to support others.

Other skills you'll need:

• Experience dealing with policy coverage

• Experience dealing with liability negotiations

• Ability to use MS office applications such as Word, Excel and PowerPoint.

Why QBE? At My Best? 

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.?? 

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.?? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).? 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.?? 

To find out more about why you should work for QBE, visit ourcareers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below, we also offer an extensive choice of other options to suit you!  

30 days holiday a year with the option to buy up to 2 additional days. 

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. 

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. 

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.  

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent. 

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad. 

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own. Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £