Our client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis.
Key Responsibilities:
- Analyse and validate services requested by customers to determine appropriate action and changes when required
- Prioritise repair tasks based on urgency and customer needs
- Utilise SAP to plan RMA processes efficiently within the Service Centre load
- Ensure timely processing and tracking of RMAs to meet service level agreements
- Collaborate with the manager or service coordinator to allocate resources effectively for service tasks
- Coordinate technician schedules and assignments to optimise productivity
- Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns
- Provide regular updates on service statuses and resolutions to CSRs
- Manage and maintain inventory levels of Service Centre materials and equipment
- Request purchases to restock as needed
Job Requirements:
- Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes
- Knowledge of EXFO products and software applications is beneficial
- Familiar with ERP software systems to manage RMA planning and other service-related tasks effectively, ideally familiar with SAP
- Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes
- Demonstrated ability to work independently and take ownership of tasks to ensure timely completion
- Ability to adapt to changing priorities and work efficiently in a fast-paced environment
- Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders
- Strong collaborative skills to work cohesively within a team and contribute to achieving common goals
- BTEC/City & Guilds in Electronics
- Experience in electronic test equipment service with a good understanding of electronics, knowledge of optical equipment is beneficial
- Fluent in English
If you are a motivated and adaptable individual with a passion for delivering exceptional service and have the requisite skills and experience, we would love to hear from you. Apply now to join our client's dynamic and efficient team.