Email Based Customer Services Assistant - Reed : Job Details

Immediate Start Available.  Hybrid Working Options.  Due to rapid expansion our Client is looking to recruit 2 Customer Service Assistants.

Working Hours: Rotational shifts covering 9:00 AM - 9:00 PM (Monday to Sunday) Any hours outside of 9am-5pm Monday-Friday would be working from home. 

Responsibilities:

- Respond to customer emails and inquiries promptly and professionally.

- Manage customer issues, ensuring high levels of satisfaction.

- Assist with processing prize claims and arranging deliveries.

- Escalate complex issues to the Customer Service Manager as needed.

- Maintain accurate records of customer interactions in the CRM system.

Skills and Qualifications:

- Strong written and verbal communication skills.

- Ability to handle multiple tasks efficiently.

- Experience in customer service is a plus.

Please apply online or call Amanda Nash for further details on .