Employee Relations Manager - Dignity Funerals : Job Details

Employee Relations Manager

Contract: Full-time, Permanent (38.75 hours per week)

Location: Sutton Coldfield, Birmingham

• (Hybrid, 3 days office, 2 from home)

Salary: £45,000 - £50,000 per annum

Are you an experienced Employee Relations (ER) Manager looking to make a meaningful impact within a compassionate and professional organisation? Do you thrive in a dynamic environment where your expertise can shape company culture and support employees at all levels?

Dignity Funerals is seeking a dedicated ER Manager to join our team in Sutton Coldfield. This is an opportunity to play a key role in fostering positive employee relations, ensuring compliance, and providing expert advice to support our people and business goals. This is an opportunity to play a key role in fostering positive employee relations, ensuring compliance, and providing expert advice to support our people and business goals.

What your day-to-day could look like with us...

• Deliver pragmatic and commercially focused advice and guidance on employee relations matters.
• Lead, manage, and develop a team of 3 ER Advisors, ensuring alignment with business objectives and fostering a culture of continuous improvement.
• Maintain and develop policies, procedures, and frameworks for effective ER management.
• Provide timely and practical advice on ER cases, including disciplinary, grievance, appeals, and investigations.
• ManageACAS conciliation and Employment Tribunal (ET) claims, including case reviews, document preparation, risk assessment, and resolution recommendations.
• Lead employee consultations, redeployment, TUPE transfers, and redundancy processes.
• Deliver training and coaching to line managers on ER best practices, including investigations, hearings, decision-making, and note-taking.
• Analyse and interpret HR data to develop proactive ER strategies and engagement initiatives.
• Identify potential risks and challenges in employee relationships, ensuring legal and regulatory compliance.
• Stay up to date with ER trends, legal requirements, and best practices to drive continuous improvement.
• Support, coach, and mentor team members in employee relations development.
• Prepare, analyse and review weekly and monthly management information (MI) on all ER matters.

What we're looking for:

• Proven experience in an Employee Relations (ER) Manager or similar role.
• CIPD Level 5 Qualified or with proven experience.
• Previous experience of managing, mentoring or leading a team.
• Strong knowledge of UK employment law and best practices in ER case management.
• Ability to provide commercially focused and pragmatic HR advice.
• Experience managing complex ER cases, including ACAS and Employment Tribunal claims.
• Excellent coaching, influencing, and relationship-building skills.
• Strong working knowledge of Excel and functional experience with working with HRIS.
• Experience in delivering training and developing line management capability in ER matters.
• A proactive and hands-on approach to managing employee relations.

What we offer:

• Annual salary of £45,000 - £50,000.
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Life Assurance X2 Salary.
• Pension Scheme.
• Free On-Site Parking.
• Access to our full range of employee development schemes.

Why Join Dignity Funerals

At Dignity Funerals, we are committed to supporting our employees while delivering exceptional service to families across the UK. You’ll be joining a professional and compassionate organisation where your expertise in employee relations will contribute to a positive working environment, ensuring fairness and consistency for all employees.

If you are passionate about employee relations and want to make a difference in a respectful and meaningful industry, we’d love to hear from you.

Join us in making a difference - apply today!

What are the next steps?

To be considered for this role, please submit your application via the 'apply’ button, where a member of our Talent Team will review your application.

FCA Regulation Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.