End of Tenancy Administrator - Connells Group HQ : Job Details

Job DescriptionOur Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great communication, relationship skills and a passionfor negotiation to become our next Portfolio manager end of tenancy specialist.We offer a Competitive salary of £23,150. Including the following benefits:

• Aiva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

The role:You will be working as part of a team of end of tenancy specialists negotiating all end of tenancy matters with our tenants and landlords.

• Negotiating end of tenancy deposits
• Organising end of tenancy repairs and maintenance
• Having a competent lettings legislation to help and support where necessary
• Establishing whether liability for works is landlord or tenant in line with tenancy agreement
• Working with your End of Tenancy Deposit team and branch colleagues to undertake refurbishment works identified at check-out, minimising void periods
• Assisting customers with general tenancy queries, for example tenant arrears, rental account information, and tenancy breach notices
• Undertaking duties in line with the landlords Terms of Business and the Tenancy Agreement
• Embracing a culture of ‘pick up the phone’ and ‘back up by email’, unless our customer requests otherwise
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
• Always conducting work in line with company standards and requirements
• Positively contributing to daily team meetings and coaching sessions

We are not just looking for good customer service; we are looking for Portfolio Managers who can adapt to the varying needs of our tenants and landlords and go that extra mile!About you:If influence and negotiation are skills that come naturally to you, you will thrive when you are communicating with our customers, partners and suppliers. You will need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers` journey. You will be experienced in working with spread sheets and dealing with customers by email and over the phone.Our tenants, landlords and branch colleagues rely on our portfolio managers as subject matter experts and to act efficiently and calmly when dealing with their properties.Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00544