Energy & Commodities Operations Associate - eFinancialCareers : Job Details

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role OverviewThe role is responsible for providing support across the Energy & Commodity (E&C) division products within EMEA brands, including TP, ICAP, and PVM. Key responsibilities include managing Invoice Queries, Client Onboarding, and handling Brokerage Agreements. The role requires close collaboration with different teams to ensure efficient operations and client satisfaction in these areas. You must also understand and maintain brand anonymity when interacting with brokers to preserve confidentiality and ensure seamless communication across the various brands within the EMEA region. Role Responsibilities:There are thee key areas covered: 1. Invoice Queries - you will collaborate closely with the Accounts Receivable (AR) team, working alongside brokers to ensure the efficient collection of client debt for Energy & Commodities businesses across all TP ICAP brands. You will develop a deep understanding of the AR function and leverage your knowledge of the business and internal relationships to support this process. Main Responsibilities:

• Collaboration with AR Team Lead: Work closely with the E&C AR Team Lead to understand and address the challenges faced by the AR team.
• Invoice Query Management: Track and resolve invoicing queries across all brands, maintaining a work log to provide monthly metrics and insights.
• Relationship Building: Build and maintain relationships with senior commercial management across the three brands within the E&C space.
• Process Improvement: Understand existing processes and procedures, identifying areas for improvement and contributing to their implementation.
• Managing Changes: Ensure any business changes (e.g., migration of desks to new systems, broker transfers between regions or businesses) are understood, and necessary steps are taken to avoid any negative impact on debt collection effort.

2. Brokerage Agreements - In this role, you will support the documentation and management of brokerage agreements and amendments by working closely with Trade Operations, Legal, the Brokerage team, and individual Brokers. You will need to be a confident communicator capable of building and maintaining strong relationships with Senior Management, the E&C team and Trade Operations across all EMEA brands. Main Responsibilities:

• Documentation of Agreements: Draft and send brokerage agreements to clients while maintaining a comprehensive repository of agreements for all E&C EMEA brands.
• Rate Management: Ensure that any rate changes are accurately reflected in downstream systems to generate invoices correctly by efficiently coordinating with the brokerage management team.
• System Updates: Update internal systems with missing or conflicting rates to ensure accurate invoicing.
• Client Relations: Liaise directly with clients, building strong relationships and identifying issues promptly to provide effective resolutions.

3. Client Onboarding - In this role, you will assist in coordinating the client onboarding requests for brokers across E&C EMEA brands. You will work closely with various stakeholders to ensure a timely and compliant onboarding process, becoming the go-to resource for brokers regarding onboarding matters. Main Responsibilities:

• Stakeholder Liaison: Act as a liaison between Brokers, Operations, and Client Service teams to ensure the timely and compliant onboarding of clients.
• Onboarding System Expertise: Develop a strong understanding of the onboarding system (TPIGO), educate brokers on the process, and identify and address any bottlenecks that arise.
• Workflow Management: Maintain a workflow log of all onboarding requests across E&C EMEA brands, ensuring transparency and efficiency.
• Information Gathering: Request and gather necessary information from brokers and clients to assist in the final stages of onboarding.

Experience / CompetencesEssential

• A good knowledge of Energy & Commodity Markets. In particular Oil, Power and Gas.
• Show sound judgement, understanding when to escalate.
• Always act with integrity.
• Have strong personal organisational skills, whilst working collaboratively as part of a team.
• Have excellent written and oral communication skills
• Be Service orientated, adaptable and resilient
• Be results orientated with personal accountability
• Have excellent attention to detail, quality and control
• Understand the implications of being the First Line of Defence within our business
• Have good relationship building skills both internally and externally
• Be skilled in Microsoft applications software (Word, Excel, Outlook, etc)

Desired

• Product knowledge in renewables is desired but not essential.
• Previous experience in client servicing particularly with commodities clients would be a benefit to this role.
• Some understanding of Futures and Options clearing and FIA tools such as Atlantis and FIA Docs would also be a benefit to this role.

Role Band & Level: Professional - 5 Not The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your u