Engagement & Resolution Specialist - The Portfolio Group : Job Details

Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?

The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented individual to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.

As a Client Engagement Specialist you will focus on promotion and management for the online reputation of client. Managing online reviews and resolving any negative reviews, as well as driving positive reviews and feedback from clients and employees.

Day-to-Day Responsibilities

• Ownership and primary contact for customer feedback including responding to reviews, feedback.

• Providing, promoting, and demonstrating a high-quality customer focused approach.
• Collaborating with others in the business to enhance our reputation.
• Escalating negative reviews and feedback through the correct channels.
• Completing mystery shops across our services to review service delivery.
• Providing monthly reporting of online activity, service delivery and reputation to include analysis and proactive actions taken.

What you Bring to the Team

• Experience of dealing with online reputation management and complaints
• A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
• Ability to work in a fast paced environment
• A dynamic and flexible approach, as well as the ability to work under pressure

Benefits

• 25 Holidays + Bank Holidays
• Day off on your Birthday
• PerkBox Discounts
• Social Events Throughout Year
• Contributory Pension Scheme

INDHIN