Engineering Support Desk Administrator - First Response Group : Job Details

• Daily Integrity Testing
• Assisting with scheduling planning Installs & Decoms
• Immix Management
• Ratification of Job Cards
• Checking all systems been commissioned correctly.
• False alarm management & Proactive planning to reduce
• Stock & Asset Management
• Tech Support to engineers, colleagues & customers
• System functionality – Ensuring that systems remain online and providing any necessary support to internal colleagues to ensure systems are online and active
• Maintenance planning & reporting (Planned and reactive)
• Ensuring that all Technical works are captured for billing and billed accordingly
• Sim Management
• Ensure all PPM visits are carried out

We are on the lookout for a dedicated Engineering Support Desk Administrator to play a pivotal role in our business operations. Your primary responsibilities will include:

• Overseeing the installation, management, and maintenance of our security systems.
• Ensuring all systems are consistently online and functional.
• Serving as a key liaison for both our valued clients and colleagues.

Our working hours are from 09:00 am to 5:30 pm, Monday to Friday, and the position is based in our Leeds Head office.

We believe in nurturing our employees’ growth, and as such, we provide comprehensive training and support throughout your tenure with us. As our company continues to grow and expand, there will be ample opportunities for you to develop and advance your career. Join us in our journey towards success!

• Previous experience in a technical function
• Effective communication skills at all levels
• Critical thinker & problem solver
• Excellent IT Skills
• Ability to prioritise and work to a deadlines

Desired skills:

• Technical understanding of CCTV & Alarm Monitoring systems
• Previous use of Immix Monitoring Software
• Experience working in Security, FM or Construction Markets