Estates Manager - Premier Estates : Job Details

ESTATES MANAGER – ESTATE MANAGEMENT POSITION AT PREMIER ESTATES

LOCATION – Home-based - Ideally based in North London

WORKING HOURS – Monday to Friday 0900 – 1730

SALARY – £43,000 - £45,000 + car allowance.

CONTRACT – Full-time, Permanent

ABOUT US

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

BENEFITS

• Remote
• Day off on your Birthday
• Free staff events
• Westfield Health cash back plan, with surgery options
• 25 days holiday, plus the option to buy extra holiday.
• Christmas closure

JOB DESCRIPTION

Role purpose:

To deliver a quality property management service, including administration and maintenance across a portfolio of approximately 30 residential leasehold developments.

Main duties:

• Ensure correspondence, emails and telephone calls are responded to within the timeframes set out in our published Customer Service Charter.
• Visit each development on a monthly basis (minimum) and as necessary / or agreed otherwise with your line manager.
• Document all Site Inspections on ‘Qube’ software.
• Liaise with Directors and / or Committee Members regarding pro-active maintenance.
• Monitor the performance of regular routine contractors (e.g. grounds maintenance, communal area cleaners, window cleaners, etc.).
• Liaise with residents and / or contractors regarding repair and maintenance requests. Monitor work to completion.
• Instigate and monitor to completion insurance claims. Liaise with all parties (e.g. residents / contractors / insurance companies) as appropriate.
• Plan, specify and tender cyclical maintenance, major repairs and routine contracts (e.g. internal and external redecoration, flat roof replacement, grounds maintenance, etc.). Liaise with residents, contractors and specialist advisers as appropriate. Monitor work to completion. 
• Advise regarding breaches of the lease, nuisance, Landlord and Tenant legislation, general requests, queries, etc. and liaise with residents, the Board, the Committee and specialist advisers as appropriate.
• Arrange insurance cover in respect of each development in accordance with company policy.
• Arrange audit of the scheme accounts as soon as possible after the year-end. Liaise with Auditors, the Board and the Committee as appropriate.
• Prepare a service charge estimate in advance of each financial year, calculating the service charges required for the forthcoming financial year.
• Monitor actual expenditure on a scheme-by-scheme basis to ensure that budget to actual expenditure is not exceeded and that each scheme remains in good financial order.
• Supervise the authorisation of invoices and the payment of contractors.
• Monitor the collection of service charges and other payments required by the lease. Liaise with the Finance department to instigate arrears procedures in accordance with company policy.
• Arrange, give notice, attend, chair and minute AGM and EGMs as necessary. Ensure statutory meetings are conducted in accordance with Company Law.
• Ensure compliance with Company Secretarial duties and Companies House requirements, where appropriate.
• Undertake other general duties as required from time to time commensurate with the management of residential property in accordance with industry best practice.

Undertake other general duties as required from time to time to assist in the success of Premier Estates.

Please Note: You will be provided with the relevant guidance and support to be successful in the role

WHAT WE ASK FROM YOU;

• Previous property management experience and a passion for providing exceptional quality and service.
• Experience working within a busy and demanding environment.
• Industry relevant qualifications, i.e. IRPM, RICS or IOSH are desirable but not essential.
• Ability to work independently from home.
• Strong communicator in both written and verbal; you will be liaising with clients, contractors, and persons inside / outside of the organisation.
• Ability to multitask and prioritise a busy workload.
• Strong problem solving and decision-making skills.
• Time management – ability to prioritise tasks and resources.
• Proficient IT Skills.
• Meticulous attention to detail.
• Full UK driving license.

For more information about this position, or to find out more about Premier Estates, please visit our website for further details. If you would like to contact us, please email our recruitment team at who will be happy to help and provide further details.

All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.