Estimator - Streamline Search Ltd : Job Details

Glass Estimator & Account Manager

Our client specialises in bespoke architectural glass for the commercial construction sector, delivering tailored solutions for contractors and high-end fit-out companies. In 2022, they launched a bespoke shower brand offering a variety of shower screens, wetroom panels, bath screens, and sliding door systems, available in multiple hardware finishes and glass types.

Due to rapid growth, our client is seeking a Glass Estimator and Account Manager to support the expansion of their bespoke shower brand. The role, which is full-time and office-based, includes estimating and processing orders, managing customer accounts, and ensuring seamless project delivery from start to finish.

Glass Estimator & Account Manager

What's in it for you?

• Working hours alternate weekly from 08:00 - 5:00 and 08:30 - 5:30 Monday to Thursday with Fridays always remaining the same hours of 08:00 - 5:00.
• Salary: Up to £32,000 (depending on experience).
• Holiday entitlement: 20+8 days holiday per year (rising after 3 years of employment).
• Pension.
• Free Onsite Parking.
• Full In-House training will be provided.

Glass Estimator & Account Manager

Position Overview (The job will consist of 2 main parts):

Estimating and Processing Orders:

• Respond to estimate requests within 24 hours using in-house software and create illustrative drawings with design software.
• Follow up on all quotes to ensure the customer has the necessary information to place an order.
• Liaise with the sales team to discuss updates, quote modifications, sample requests, and potential future projects.
• Confirm job details in writing once accepted, including dates, payment terms, and delivery/installation conditions.
• Issue pro-forma invoices for non-credit customers and check credit limits for credit customers.
• Generate paperwork for in-house manufacturing (cutting, polishing, shaping, etc.) and schedule delivery/collection with the logistics team.
• Schedule fittings with the PM team if required and keep customers updated on job progress.
• Follow up with satisfaction reports for completed jobs.

Customer Account Management:

• Act as the go-to person for customers regarding orders, design changes, specifications, and technical advice on showers.
• Manage 5-10 estimate requests per day, while handling other tasks in a fast-paced environment.
• Assist with estimates for non-shower products when needed.

Glass Estimator & Account Manager

Position Requirements:

• At least 18 months of experience in estimating bathrooms.
• Be familiar with doing take-offs from architectural/technical drawings.
• Be a highly competent user of Excel spreadsheets to create accurate, detailed, professional quotes that combine glass specification with hardware, installation, delivery etc.
• Will understand the need to pick up the phone and speak to customers to clarify missing elements in the tender, aesthetic requirements, build-ups etc.
• Will understand the importance of and be highly organised in digital folder management.

*Please be aware this job description is a general overview and subject to change as per our clients' needs. You will most likely have to help in other related areas to this role.

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.