Event Technician Onsite - SER (Staffing) Ltd : Job Details

Job Title: EventTechnician (Onsite)

Location:London

Site based- Monday to Friday between the hours of 07:00-19:00 (shift / rota) Flex as required

Salary:£35,000 - £38,000 + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to joina leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

We are recruitingfor an experienced Event Technician to be a key part of our London team, representingour clientand working onsite at a leading multinational professional services network. The role will be taking full responsibility for supporting allaudio-visualactivity from high profile events to meeting room support incorporating a wide range of AV and VC products across the London campus as well as 2nd line support to client locations across the UK as required. You will be responsible for management and operation of the event spaces, attending high level events and providing first class client experience throughout. .

This is an exciting opportunity for an exceptional, experienced Event Technician to join an established operation with scope to drive and enhance the service at every opportunity.

Key Responsibilities:

• Be customer focused with strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
• Actively monitor clients AV/Microsoft Teams estate via remote monitoring tools (Crestron Fusion, Logitech Sync Portal,Utelogy).
• Provide remote support to all client service users via monitoring tools / telephone / video call.
• Provide real time in room support across Client buildings.
• Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required).
• Fault handling and tracking of all AV related fault tickets raised via Service Now (Call logging software) through to resolution.
• Track and manage all AV requests received via dedicated AV phone & email.
• Troubleshoot AV related technology issues (incprojectors, control systems, switching, audio and screens) to complete resolution when issues occur.
• Ensure all equipment faults and requests are reported via the onsite procedures.
• Generate daily reports and contact VIP clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.