eVisa Client Adviser - Migrant Help : Job Details

Migrant Help are currently looking for a eVisa Client Adviser to join their team.This role is homebased (Covering multiple locations). You will join us on a full time, fixed term until 31 August 2025 (with potential to be extended or made permanent). In return, you will receive a competitive salary of £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period.

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

The eVisa Client Adviser role:

Part of the eVisa team, the Client Adviser is a new and exciting role at Migrant Help. You will provide practical support to vulnerable citizens through information giving, advice and provision of technology and assistance to help make their transition to the eVisa scheme. You will be providing advice, guidance and assistance to complete and support applications to create a UK Visas and Immigration (UKVI) account and access your eVisa. You will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives, by providing high quality service to clients.

Key responsibilities of our eVisa Client Adviser:

• Providing advice for applicants wishing to set up a UKVI account. This may be face to face, via phone or video conferencing.
• Raising awareness of the requirement to apply for a UKVI account through social media, communications and engaging with migrant communities.
• Providing advice, information and support to vulnerable clients, within the specification of the Grant agreement with the Home Office in a variety of outreach and engagement settings.
• Providing a support service to clients to complete UKVI account applications online and ensure that all applicants are aware of eligibility criteria.
• Providing outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region.
• Ensuring Migrant Help’s Safeguarding policy and procedure is implemented where necessary.
• Delivering community engagement activities to a high standard and ensure that applicants fully understand the information provided.
• Working with host organisations to a high professional standard ensuring excellent communications and productive partnership working.

Skills and experience we are looking for in our eVisa Client Adviser:

• Experience of providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations
• Experience of working with vulnerable clients
• Community engagement and presentation skills with the ability to communicate to groups
• The ability to work empathically with people facing transition and uncertainty
• The ability to explain complicated information to clients including the use of an interpreter

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 10th December 2024

If you are interested in becoming our new eVisa Client Adviser, please click 'APPLY' today. We look forward to hearing from you!