Experience & Visitor Programming Manager - National Trust : Job Details

We are seeking a talented individual to join us at the Avebury World Heritage Site, bringing expertise in both Visitor Experience and Visitor Welcome. This dynamic role combines responsibility for creating engaging visitor experiences and ensuring exceptional service standards. You will play a vital role in making each visit to Avebury memorable and enjoyable, which includes managing Summer Solstice and seven other Observances throughout the year, while also driving financial success by managing budgets effectively and seizing income-generating opportunities.

As the Experience & Visitor Programming Manager, you will be based at Avebury and oversee the pivotal areas of Visitor Welcome and Visitor Experience. You will be part of the wider Wiltshire Landscape team, which looks after 12 stunning sites across Wiltshire.

Avebury is a complex and very special place. It’s a World Heritage Site covering more than 6,000 years of history. At its heart is Europe’s largest megalithic stone circle, which attracts people from all over the world. There is also an on-site museum displaying archaeological finds and explaining the history of the site, a sixteenth-century manor house, and the six-acre Edwardian Garden. The site also features a National Trust shop, the Circles Restaurant, a holiday cottage, and a variety of tenanted properties and farms set in and around the village itself - all within a designated World Heritage Site!

For more information about our property, please visit avebury.

You’ll be responsible for developing and overseeing the implementation of our Programming and Interpretation plans, as well as managing the Visitor Welcome team. Your work will include:

• Leading the development and delivery of audience-led visitor programmes, working with both internal teams and external partners to co-create engaging experiences.
• Managing the strategic direction of visitor interpretation, ensuring that activities meet audience needs while enhancing the property’s financial sustainability.
• Overseeing the Visitor Welcome teams, responsible for delivering excellent visitor service and ensuring that the site is presented to the highest standards.
• Managing budgets, facilitating partnerships, and ensuring compliance with health and safety standards.
• Managing the safe and inclusive delivery of Summer Solstice and seven other Observances throughout the year.

Avebury is a diverse, lively, and exciting place to work, where there is always something going on. If you're up to the challenge, then we want to hear from you!

To be successful and shortlisted for an interview in this role, you'll need to display:

•Experience in delivering visitor programming within the cultural, heritage, or environmental sectors.

•Experience in managing diverse teams of staff and volunteers.

•A trained eye for highest presentation standards.

•An understanding of audience insight and a proven track record of applying it.

•A track record in business development within the cultural, heritage, or environmental sector.

•Experience in managing budgets and margins to maximise sales, income, and control costs.

•Experience in managing operational risk, including how to assess and manage risk effectively.

•Excellent written and verbal communication skills.

•The ability to build effective partnerships.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.