Facilities Coordinator Permanent - Gateshead - £28K - Office Angels : Job Details

�? Job Title: Facilities Co-Ordinator �?

Are you ready to join a leading property management company known for delivering outstanding customer service? Based in Gateshead, our client is seeking a motivated and organised Facilities Co-Ordinator to support smooth operations at a busy business centre while maintaining excellent customer satisfaction.

As the Facilities Co-Ordinator, you'll be the key point of contact for contractors, tenants, and visitors, ensuring seamless day-to-day operations within the business centre. You'll assist in resolving maintenance issues by liaising with contractors, coordinating schedules, ensuring health and safety compliance, and associated administrative tasks.

You'll be joining a super friendly, supportive, and welcoming team, working closely with the Facilities Manager. You will predominantly be based out of one business centre, however you will be required to provide assistance across multiple business centres in Gateshead, as and when required. For this reason, having your own transport and a full driving license is highly advantageous.

• Location: Gateshead
• Salary: £28,000 per annum
• Contract Type: Permanent, Full-Time, Office-Based
• Working Hours: Monday - Friday, 8:30AM - 5:30PM, 40 hours per week
• 25 days of annual leave plus additional birthday leave
• Volunteering days to contribute to the community
• Cycle to work scheme
• Eye care vouchers for optical health
• Pension contributions
• Access to health and well-being support
• Dental plan and discounted gym membership
• Technology discounts for personal use

The Role:

While previous experience in a facilities role is beneficial, it's not essential. Our client is looking for a stand-out candidate who is personable, professional, and thrives on building strong relationships. As this is a customer-facing role, you will be the first point of contact for tenants renting office spaces in the business centre, making you the face of the company!

If you have a positive attitude and experience in customer service where you've provided exceptional support, along with strong administrative skills, our client will provide training to help you excel in this role. This position is perfect for candidates with backgrounds in front-of-house, reception, property management, facilities, or customer service!

Key Responsibilities:

• Front of house and reception duties to welcome tenants, visitors, and contractors.
• Provide information, advice, and guidance to contractors, tenants, and visitors via phone, email, and in-person.
• Manage and respond to incoming communications promptly and efficiently.
• Assist tenants with maintenance requests and resolve any issues through the helpdesk system.
• Notify personnel of security concerns or incidents.
• Support the Facilities Manager with administrative tasks across three properties.
• Schedule and coordinate contractor visits, ensuring all works are completed to the highest standards.
• Conduct regular property walk-throughs to ensure cleanliness, safety, and compliance.
• Assist with health and safety compliance, including emergency preparedness and evacuation procedures.
• Compile and communicate Fire Risk Assessments and Health & Safety reports to tenants and clients.
• Support ESG tenant engagement activities and tenant events.
• Conduct contractor site inductions and maintain up-to-date documentation.
• Stay aware of building projects and events to provide optimal support to tenants.
• Undertake any other general and administrative tasks as required by the Facilities Manager.

????? Skills and Experience Required:

• At least 2 years' experience in a customer service or front of house role.
• Experience in property management or facilities management preferred.
• Strong communication skills and ability to provide advice and guidance to various stakeholders.
• Ability to manage multiple tasks, organise contractor schedules, and respond to urgent maintenance requests.
• Knowledge of health and safety regulations is beneficial including emergency preparedness.
• Proficiency in Microsoft Office and basic knowledge of social media platforms.
• Self-motivated and highly organised, with strong attention to detail.

?? How to Apply:

If you're an organised, customer-focused professional with a passion for property management, we'd love to hear from you! Apply now and become part of a team that values expertise, professionalism, and excellent service.

If you require any reasonable adjustments during the application process, please let us know.

Due to the high volume of applicants we cannot provide individual feedback. If you are not contacted within 5 working days of sending your application, please assume you have been unsuccessful.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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