Facilities Helpdesk Assistant - Career Legal : Job Details

My client, a leading City law firm, are seeking a Facilities Helpdesk Assistant to join their Facilities team.

THE ROLE

The role requires the individual to use and maintain the facilities helpdesk system as well as supporting with general Facilities admin tasks. The candidate will need to have excellent prioritisation and planning skills and will be responsible for facilities services providing an efficient, client focused and professional service to all staff and clients.

RESPONSIBILITIES

• Monitor and respond to Facility Helpdesk e-mails or telephone queries in a professional, timely and appropriate manner, logging all requests into the Facilities helpdesk software.
• Monitor each request to ensure timely completion, communicate with the maintenance teams to make sure they are aware of their request status.
• Arrange contractor access to the building, obtain required information and communicate effectively.
• Support the Facilities Supervisor as and when required regarding vendor management and soft services support.
• Assist with departmental administration
• Communicate effectively with other departments, such as catering, IT, AV, etc.
• Be aware of basic procedures, main contractors/suppliers, and all external key contacts.

QUALIFICATIONS & EXPERIENCE

• Able to demonstrate ability to undertake the above responsibilities.
• Excellent IT skills including facilities management systems and good working knowledge of Microsoft Office applications
• Previous experience in a similar administrative/customer service role.
• Exceptional customer service and administration skills.
• A methodical approach, an aptitude for accuracy and exemplary attention to detail.
• Self-motivated, enthusiastic and professional
• Excellent planning and organisational skills with experience of working under pressure.
• Confident in a client facing environment, with good presentational skills and natural gravitas.
• Excellent relationship development skills at all levels.
• Excellent written and spoken English.
• Resilient to cope with conflicting demands and challenging situations.
• Able to prioritise duties and work effectively under pressure
• Able to manage sensitive and sometimes confidential information.
• Flexible attitude.
• Online room booking system experience - EMS
• ServiceNow - Service management applications experience

Please apply today for immediate consideration!