Facilities Helpdesk Coordinator - Reed : Job Details

• Job Type: Temporary ongoing (Immediate Start)
• Location: Westminster Bridge Road, London
• Hourly Rate: PAYE £15.65 / Umbrella £19.27

My client, a national housing association. are seeking a Facilities Helpdesk Coordinator to manage service requests and incidents efficiently. This role involves full helpdesk management, including liaising with Facilities team members and contractors to ensure that both reactive and planned works are completed in adherence to our internal and external SLAs. The ideal candidate will be proactive and have excellent communication skills to manage processes effectively from start to finish.

• Manage the helpdesk, handling service requests and incidents.
• Liaise with Facilities team members and contractors to ensure timely completion of works.
• Conduct regular office floor walks to carry out temperature checks and other associated tasks.
• Communicate effectively with customers and stakeholders to keep them informed about the status of their requests and any issues.
• Ensure all works are managed effectively from initiation to completion, adhering to set SLAs.

• Experience in helpdesk management, preferably within a facilities management context.
• Familiarity with CAFM Explorer or similar facilities management software is desirable.
• Strong organisational and communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Proactive and able to work independently.

• Competitive hourly rate.
• Opportunity to work in a dynamic environment.
• Gain valuable experience in facilities management and helpdesk operations.