FF&E Procurement Account Manager - kirkdale studios : Job Details

Converting opportunities

Introduce Kirkdale Studios to new accounts, this maybe through a face to face presentation or via any source of technology

• On receipt of an opportunity or new lead,, make immediate contact to acknowledge opportunity, understand requirements and discuss our actions and timescale; maybe attend a meeting

Offer guidance and support when requested

• Ensure a proactive 'next action’ is scheduled on every open opportunity via using google calendar or any other method
• Call customer three days after return has been sent
• Call customer in week of expected sale close date
• Ensure canned template 'thank you’ is sent for every order, with order acknowledgement
• Monitor Customer Care Cases
• Understand and agree actions on your accounts with the operations director then client
• Liaise with customers as necessary

Nurture contacts at key accounts

• Quarterly conversations with all client sales made at key accounts, to encourage: new sales opportunities; meetings; website registrations; introductions to other contacts at the account

Meetings with potential new accounts

• Attend meetings arranged by the Business Development Manager (not ISM)

Managing project deliveries

• Manage client expectations, keeping them up to date with the delivery schedule
• Attend site on day of delivery (large/important orders only, if benefit to do so)

Balance chasing

• Where necessary, ensure customers are aware of balance payment requirements before delivery and remind them 14 and 7 days before the delivery date.
• Liaise with operations or accounts (who check unpaid balances three days before delivery) if there is a last minute problem.

Other

• ??Build, develop and nurture relationships with hospitality specifiers and end users
• Overall responsibility for customer relationships
• Keep abreast of product range and new products
• Occasional networking events, maybe 2/3 year, lunch/evening

Weekly meeting

• Review of Sales and opportunities with directors