Field Account Manager - Everpool : Job Details

Account Manager – Managed Service Provider (MSP)Location: Runcorn – Covering country wide, including Scotland and Wales.Full-time – 37.5 hours per week – Hours to suit between 8am-6pm – Flexible working provided.Due to the nature of the role – You must be able to drive and have use of your own vehicle or be willing to obtain this. A car allowance is provided on top of your basic salary. (£32,200)Plus an OTE with potential earnings of £58,000 upwards. Benefits:

• Career development and learning opportunities
• Clear progression path set out for you from starting your role.
• Car allowance
• Company pension scheme
• Private health care
• 25 days annual leave plus Bank Holidays
• Annual company bonus scheme
• Genuine flexible working
• Free onsite parking
• Social events company and team
• Mileage claim back

 About you: We’re looking for a driven Account Manager to join our clients growing team.Excellent communication skills – Verbal, written and listeningGood computer skills – Including outlook and Excel.Your ability to understand clients' needs, identify new opportunities, and earn credibility and their rust will be key to your success. What We’re Looking For:At least 1 year in a similar role. Within a Business to business (B2B) environment. Previous experience in account management, preferably within the IT or MSP or ISP space or a similar field.Excellent interpersonal skills, able to confidently present data and analyticsNot essential but highly advantageous:Knowledge of IT services and solutions, including cloud offerings, cybersecurity, infrastructure management. Our client:Our client are big on trust and being accountable,  and understanding  the bigger picture to fully understand your customers need.Everpool Recruitment are glad to be supporting our client, who is an expert in their field of Managed services, covering any technical service requirements from implementation, system maintenance, cyber security and full desktop and onsite support. The Role: You will play a pivotal role in nurturing and developing client relationships, ensuring they receive exceptional service, acting as their main point of contact, handling escalations. Liaising with technical support and anyone else involved in the customer process.Are you an excellent communicator, able to build strong and lasting relationships, with customers/ clients. Are you organised, with a strong attention to detail, able to offer excellent customer service and manage a portfolio of existing and new clients.You will be looking after a file of your own clients and once embedded in the role. You will be completing new business to build your client portfolio too.You should also be confident in establishing areas of new business, projects and ongoing requirements. Key Responsibilities:

• Build relationships with internal and external parties.
• Serve as the primary point of contact for a portfolio of key clients, both virtually and onsite to keep customers engaged and to overcome challenges, mitigate any risks before they arise.
• Understanding each client's business objectives, presenting tailored solutions that drive their success and maintain healthy relationships.
• Regularly meet with clients to discuss performance, future goals, and improvements, ensuring they are fully satisfied with the services being delivered.
• Work closely with technical teams, service desk staff, and sales professionals to ensure client needs are met promptly and effectively.
• Identify opportunities to upsell or cross-sell additional services, expanding the relationship and generating new revenue streams.
• Complete own outbound research and new business when opportunity arises.
• Address client concerns swiftly and thoroughly, demonstrating dedication to excellent service and issue resolution.

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