Field Line Manager - Appcast Enterprise : Job Details

What can Johnson Controls do for you?

Join us at Johnson Controls with our ADT brand and embark on an exciting journey to shape the future and create a world that’s not just safe and comfortable, but also sustainable! We are driven by a passion for enhancing the way the world lives, works, and plays, constantly diversifying and offering thrilling opportunities for our employees to flourish.

What you will do

As a Field Line Manager, you will play a crucial role in coaching and developing our talented team of engineers. Your exceptional communication and customer service skills, alongside your people management expertise, will empower you to lead a dynamic team of service engineers in a fast-paced environment.

How you will do it

• Organise daily operations, tackle challenges, engage with customers, and collaborate with your team.
• Implement effective work procedures, provide timely briefings to staff, and ensure best practices are followed.
• Collaborate with the planning team to schedule manpower and equipment for jobs, ensuring completion within budget and timelines.
• Manage engineers’ documentation for accuracy and efficiency, certifying timesheets correctly.
• Conduct regular safety and quality audits to ensure the proper use of equipment by engineers and subcontractors.
• Oversee Health & Safety compliance for your team and subcontractors, ensuring alignment with legislation and Tyco’s Zero Harm policy.
• Identify and assess training needs while encouraging team development through annual appraisals and hands-on management.
• Proactively manage project forecasts and budgets, while building strong customer relationships to minimize disputes.

What we look for

Essential:

• Driving license
• Previous experience in a customer-facing environment
• Outstanding communication and customer service skills
• Proactive approach to unexpected situations, with an ability to inspire and influence others.

Preferred:

• Experience in the Fire & Security industry
• Strong people management skills and a proven track record in developing teams
• P&L experience

Why work for ADT?

We’ve crafted the ideal platform for you to advance your career at ADT, offering a multitude of opportunities for growth. Alongside excellent career progression, you will enjoy:

• Competitive salary
• Day Works Commission Scheme
• Sales referral incentive scheme
• Annual Company Bonus Scheme
• Pension matching up to 7%
• 25 days of holiday plus bank holidays
• Company vehicle and ongoing training
• Industry-leading Health & Safety and employee assistance programs
• Career advancement opportunities
• A team with an average of 20+ years of service
• The chance to become a cherished member of our Winning Team
• Staff referral scheme up to £2,000
• Rewards & recognition programs