Field Service Engineer (Audio Visual training provided) - Kinly : Job Details

Role: Field Service Engineer (Audio Visual training provided)

Contract Type: Permanent

Location / Geographical coverage: Derby, Leeds or Newcastle - Eastern & Northeast regions

Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Currently, as we continue to expand our client base and services, we have a new opportunity for a technical-minded individual to join our highly collaborative team; someone who will be excited by developing their knowledge and capability in the Audio Visual industry.

Full training will be provided, but what we would be looking for as a minimum is someone from an engineering/technical background with some experience of troubleshooting, and providing IT on-site customer facing support.

Key responsibilities:

Working as an AV Field Service Engineer, you will ultimately take accountability for providing reactive support and planned preventative visits for some of our customers across the corporate/private, government & retail industries.

This will provide you with a great diversity of customers to support, therefore providing you great variety every day.

Day-to-day activities:

• Undertake planned preventative maintenance customer visits, keeping their Audio Visual, Video Conferencing and Digital Signage systems maintained

• Work to detect and prevent potential failures before they occur, rectify any known issues and provide feedback on system status and make recommendations for system operation, future usage and reliability

• Carry out reactive support calls to customer sites, to remedy a fault where it can’t be fixed via remote support

• Communicate identified faults in a clear and detailed manner to our helpdesk colleagues, whilst also clearly explaining faults to the client

Skills & experience

• Experience in technical fault finding

• Good understanding of computer software and hardware

• Networking knowledge

• Proven experience working in a customer-focused support role

• Enthusiastic about training and developing a career within the AV industry

• Driving License and comfortable driving daily in a field based role

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other 'protected characteristics. We welcome your application