Field Service Engineer - Reed : Job Details

Desktop Support/rollout Engineer – Belfast - £11.56 per hour

Role Summary

REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing Temporary Support Engineers for a project based in various locations throughout Northern Ireland. This role is based in Belfast and will involve leading a team of engineers with the successful IT deployment Project.

Working as part a small team responsible for deploying IT equipment and then supporting this equipment to a large public sector client in NI, this role will be a Lead Engineer to ensure Desktop deployments are carried out in line with clearly defined instructions and requirements.

Responsibilities

• Procure, configure and install new hardware such as Desktops , laptops , IPAD’s , Printers, Chromebooks and iPhones.  Provide end user training on using the new equipment and ensure they are comfortable with all its functionalities.

• Work with managerial staff to implement Business Continuity Plans for IT . To ensure critical systems are accessible following an incident such as an electricity outage.  Use encryption methods such as bitlocker to protect any sensitive patient information.

• Lease with Third party suppliers such as HSL (Hospital services limited) to plan , configure and deploy medical devices , Encompass display boards and Computers on wheels.

• Troubleshoot and resolve any hardware and software- related issues reported by healthcare staff, providing timely support and solutions.

• Partake in weekly meetings with the Encompass team to provide updates on IT Deployment

Essential Criteria

• Team lead experience• Experience in computer hardware and various windows operating systems• Experience in a customer facing role preferably gained on a customer site• Able to demonstrate the ability to work as part of a team & follow processes and documentation• Good interpersonal and communication skills• Experience in troubleshooting issues as they arise and working to an appropriate resolution.• Full clean driving licence and access to suitable vehicle

Desirable Criteria

• Windows 7/10 experience in a support environment• Experience in working on large project rollouts• Knowledge or experience of networks in a computer environment

Relevant security clearance, AccessNI will be required for the successful candidates.

Hourly rate: £11.56 pr hr + mileage expenses