Field Service Engineer - SER (Staffing) Ltd : Job Details

Job Title:Field Service Engineer

Location:Park Royal, London- Site and Office Based

Salary: £38,000 - £42,000

25 days annual leave + Bank Holidays + Pension and Death in Service

Monday - Friday : 9.30am-5.30pm

The Company:

We have been in the Audio Visual and Events for over 40 years and looking to recruit anField ServiceEngineer as we are growing from strength to strength in both the UK and Europe. As an international integrator of AV solutions, wecanoffer an incredible amount of potential for growth and progression for the right candidate.

Job Purpose Summary:

Reporting to Service & Support Manager the Field Service Engineer will be required to undertake the investigation and resolution of faults related to installed audiovisual equipment on-site within a varied array of venues and event spaces within the live event and corporate sectors. Inaddition,youwill be required, in collaboration with the Service & Support Administrative team, to execute preventive maintenance plans, as per policies and procedures. The Service and Support Team has close working relationships with the other functions of the company and as a result role may also require assisting with the installation of contract rental or systems integration projects.

Key Responsibilities:

• On-site diagnosis and repair of professionalaudio-visualsystems.
• Provide scheduled preventative maintenance of professionalaudio-visualequipment on-site following standards and procedures.
• Provide technical support to clients and business partners in cases of emergency, either on-site or remotely using the appropriate channels of communication
• Comply with any service level agreement (SLA), that is in place and to meet theclients'requirements and expectations.
• Execute works on-site relating to the addition to or modification of hardware/software within existing installations as required.
• Present possible solutions to client specific related issues or requests, such as providing recommendations for any additional equipment or solutions as well as directing them to the relevant resource withing the sales & systems integration team.
• Document all works carried out on site utilising systems and remote applications and provide detailed reports for presentation and issue to the client.
• Provide support to the sales team with respect to the sale of managed service contracts to clients.
• Participate in the hand over process from the Systems Integratio