Field Service Engineer - Focus Resourcing : Job Details

Our outstanding Engineering client with International HQ's in both the USA and the UK is looking to recruit a Field Service Engineer to support the company's customers at sites throughout the US.

In this exciting and unique role, you will provide engineering support to customers throughout the United States, including fault diagnosis, preventative maintenance, system repair, customer training, installation, and a variety of other technical support activities.

Normal hours of work will be 40 hours per week (Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 1.30pm), however there will be a significant amount of national business travel with this role. Travel will generally be during the week, with no weekend work required.

The successful candidate will initially spend 3 weeks at the UK Head Office for training and induction so a passport will be required.

Salary & Benefits:

* Starting salary of between $55,000 - $68,000 depending on experience.* 16 days paid holiday per annum plus 10 paid public holidays.* 100% Health insurance - medical, dental, and vision + subsidised coverage for dependants.* Life assurance.* 401K scheme with matching salary of up to 4%.* Career development & training.

Key Duties:

* Provide customers with on-site repair and maintenance support.* Provide customers with telephone technical and fault-finding support.* Deliver customer training and carry out installations on site.* Ensure customer documentation is kept up to date, including service records and compliance documentation.* Identify opportunities for improvement, including product design, and process improvements.* Provide support to the Product Engineering team, including build, test, and validation support.

Skill & Experience:

* Technical qualification in electrical engineering along with a broad engineering knowledge.* Experience in fault diagnosis, repair, maintenance, and customer training.* Experience with mechanical systems, machine tools and optical or laser technologies.* Troubleshooting in customer-facing situations (either at customer site or via telephone / virtual meeting).* A clean driving license and the willingness and ability to travel nationally.* Accuracy and a high level of attention to detail with proven ability to multi-task.* A systematic approach to effective resolution of technical problems.