Field Service Engineer - ACS Performance : Job Details

Electromechanical Field Service Engineer

This is a Field Based Role to cover a customer base in the South West. Initially there will be a strong bias towards Healthcare, specifically servicing, repair and installation of ultrasound equipment, with the potential of additionally working on Ophthalmology and Robotics equipment and other disciplines as and when required and trained.

Role Objective:

To carry out the installation, servicing, moves & changes, upgrade, modification, and repair of Medical, Ophthalmic and Robotic equipment as required. The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the initial sectors.

Key Responsibilities:

• To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
• To always apply a professional, reactive, and proactive service to our customers.
• Problem-solve in a responsible and methodical manner, whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Ensure effective communications are maintained with Area Manager's/Team Leaders and other staff as required.
• To be flexible to work within other regions of the UK within given notice as required.
• To attend sites within city locations which may involve using public transport from time to time.
• To be attend and pass any necessary product or skills training programmes.
• To ensure call closure procedures are always followed.
• Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.
• Effectively maintain vehicle stock inventory.
• To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures.
• Be responsible for ensuring safe working practices under the Health & Safety Acts.
• To always demonstrate appropriate driver behaviours.
• To always act in the best interests of the business and our customers/partners.

Knowledge, Skills & Experience:

• Previous engineering experience in a related environment would be beneficial.
• Good core engineering skills and knowledge.
• Electrical/Electronic/Software Engineering experience.
• Excellent customer service skills.
• Ability to work as part of a team or alone.
• Smart appearance.
• Organised and punctual.
• Good telephone manner.
• Strong communication skills.
• Reactive to customer needs.
• Clean driving licence.

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.