Field Service Engineer - South East - OnetoOne Personnel : Job Details

The Role - Field Service Engineer (London and South East)

The primary purpose of this role is to sustain good customer relationships and provide a variety of technical operating and service advice to customers located throughout predominately London and the South East.

Main Tasks / Responsibilities:

Your main duties will comprise, but are not limited to:

• Ensure that Health & Safety procedures are promoted and adhered to in accordance with company requirements and current legislation
• Maintain a clean working environment, taking responsibility for personal housekeeping, van, tools and equipment
• Maintenance, repair, troubleshooting of products
• To provide emergency call-out cover within defined area of responsibility and attend breakdowns as required
• Maintain on-line work diary liaising with both Service Control and customers to ensure any changes to the diary, work patterns or customer data are managed efficiently and effectively
• Complete all Job documentation in a timely manner, ensuring correct allocation of labour and parts used and correct write-up of associated paperwork
• Ensure internal and external warranty claims are processed on a timely basis and in line with company procedures.
• To follow and always promote best practice and work to 'Right -first- time’ standards of workmanship to minimise repeat repairs and vehicle down-time
• Component and spare parts damage assessment
• In liaison with internal Departments, ensure all parts returns are documented and returned in a timely manner in accordance with agreed company procedure
• Ensure all processes and documentation meet and maintain ready for ISO standards of accreditation
• Spare parts technical advice for the customer
• The introduction of new cranes and components
• You work from home and travel around the UK

Skills / (preferred) previous experience:

• Associate/Technical degree or equivalent with a minimum of 3-5 years related experience.
• You are Customer service driven and promote Customer Service Excellence
• Good mechanical skills with solid understanding of electrical and hydraulic systems
• The willingness to learn and ability to work well within a diverse environment
• Self-motivated, well organised with good interpersonal skills
• Recognise and value the importance of diversity of thought and each person’s unique contribution to the team, regardless of their background. Treat all individuals with dignity and respect
• Good computer skills
• Clean drivers licence
• Overnights stays required

The Package

• Salary £47,000 - £50,000 depending on experience
• Monday to Friday: 8:00am - 4:30pm (Saturday paid at time and a half, Sunday’s paid at double time)
• Van, laptop and mobile phone provided
• Fuel card and credit card provided
• Health insurance
• Pension scheme with 5% company contribution
• Bonuses - company and individual this will be paid at 6.5% of your annual salary