Field Service Technician - Adecco : Job Details

Field Service Technician

Are you a motivated professional with a passion for customer service and technical support? Are you ready to embrace the challenge of frequent travel within the UK and occasional trips to Ireland and France? Our client, a leading manufacturer in the road maintenance machinery industry, is seeking a dedicated and proactive Field Service Technician to join their team. With a commitment to customer satisfaction and innovative capabilities, our client is a market leader in their field.

Position: Field Service Technician

Industry: Manufacturing

Salary: £40,000-£50,000 depending on experience

Location: Remote - England, with frequent travel across the UK and occasional travel to Ireland and France.

Contract Type: Permanent

Driving Required: Yes

Working Pattern: Full Time

Key Responsibilities:

- Customer Service Management: Act as the primary point of contact for all customer service requests in the UK and Ireland, ensuring efficient handling and resolution in line with our client's targets.

- Technical Assistance: Provide first-level technical support remotely or on-site, coordinating with field service engineers, service providers, and HQ support teams.

- Field Operations: Function as a field technician for equipment commissioning, preventive maintenance, and on-site troubleshooting until the service volume reaches a sufficient level.

- Service Coordination: Oversee service requests, prioritise tasks, and manage resources to effectively meet customer needs.

- Business Development: Contribute to developing the service offering, identify customer expectations, and promote services through customer visits and interactions.

Requirements:

- Location and Mobility: Home office in England, with the willingness and ability to travel frequently across the UK, potentially on a weekly basis, and occasionally to Ireland and France.

- Technical Proficiency: Strong technical background, particularly in troubleshooting and equipment maintenance.

- Digital Skills: Comfortable with using various digital tools for communication, technical support, and service management.

- Customer-Focused: Strong interpersonal and communication skills, with a commitment to providing excellent customer service.

- Self-Motivated: Able to work independently and manage multiple priorities.

Join our client's dynamic team and be part of their commitment to customer satisfaction and market leadership. With a supportive work environment and opportunities for growth and development, this is a great opportunity for a motivated individual who enjoys technical challenges and engaging with customers. Apply now and take the first step towards an exciting career as a Field Service Technician.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.