Finance Administrative Assistant - Michael Page Finance : Job Details

My client is based in Crawley and is recruiting for a new Finance Administrative Assistant.

Client Details

My client is based in Crawley and is recruiting for a new Finance Administrative Assistant.

Description

• Providing first-line support: Responding promptly to helpdesk tickets, emails, Microsoft teams messages and calls from employees.
• Diagnosing and resolving issues related to the system, such as time recording, billing, disbursements, reporting and back-office system interactions.
• Troubleshooting and resolving problems: Conduct thorough analysis to identify the root cause of problems and apply appropriate solutions. Collaborate with the PASO team and other National Technology teams to resolve complex issues.
• Focusing on service management: Track and document support requests. Prioritize and escalate issues as required to ensure timely resolution and maintain the outstanding service level provided.
• Providing user training and enhance documentation: Conduct training sessions to help end-users effectively utilise the system. Create and maintain documentation for troubleshooting procedures and common issues.

Profile

• Some experience of troubleshooting and problem-solving, with an eye for detail.
• Basic understanding of service management principles and problem prioritisation.
• Excellent communication and customer service skills to interact effectively with end-users.
• Experience in an accounting, finance or bookkeeping role.
• May be studying towards an Accountancy qualification.
• May have previous experience working as a Finance Administrative Assistant.

Job Offer

Salary: £25,000 - £30,000

• Hybrid working.
• Pension.
• Free parking.