Finance Support Analyst - IRIS Recruitment : Job Details

Finance Support Analyst

Competitive + Bonus + Benefits

Remote, UK

Permanent full time

Are you ready to take the next step in your career? We’re offering an exciting opportunity for someone who values customers, enjoys problem-solving, and has a knack for technical expertise to join our Customer Support Team.

In this role, you’ll be at the heart of resolving complex customer queries, collaborating across departments, and ensuring every issue is handled with care and precision. It’s a chance to make a real difference while growing your skills in a supportive, team-focused environment.

What Will You Be Doing?

As a Customer Support Analyst (Level 3), you’ll:

• Provide expert support by resolving intricate customer queries.
• Investigate and resolve technical issues with a problem-solving mindset.
• Escalate complex cases to 3rd line support when needed.
• Collaborate with internal departments and external parties to deliver complete resolutions.
• Ensure customer satisfaction by prioritising workloads and meeting service-level agreements (SLAs).
• Share your knowledge to help colleagues and contribute to the team’s success.
• Actively contribute to our knowledge base and support continuous improvement.
• Strive for personal and professional growth by building in-depth product knowledge.

What Are We Looking For?

We’d love to hear from you if you bring:

• AAT Level 3 certification or are currently pursuing this qualification.
• Proficiency in customer interaction and familiarity with Microsoft Office Suite.
• Experience in 1st or 2nd Line IT/software support (desirable).
• The ability to write and run SQL scripts (desirable).
• A customer-focused mindset with strong problem-solving and communication skills.
• A proactive, team-oriented approach with a drive for continuous improvement.

Why Apply?

• Make an Impact: Help shape the customer experience and resolve challenges in a rewarding role.
• Grow Your Career: Develop new technical skills and advance within IRIS.
• Collaborate and Thrive: Be part of a dynamic, supportive team that values your contributions.

This is your opportunity to step up, showcase your skills, and grow with IRIS.

Ready to join us? Apply today and let’s achieve great things together!