First Line Support Analyst - TURNERFOX RECRUITMENT : Job Details

Role: First Line Support Analyst

Salary £23k-£26k Depending on Experience

Location Mansfield

Hours - Working shifts on a rota basis from 6am - 10pm (1 in 3 weekends)

We are looking for a First Line Support Analyst for a busy Mansfield based organisation.

Working in a fast paced and varied role, you will be providing Technical support to business clients and escalating more complex issues to internal departments and third parties as well as:

• First point of contact for all client technical issues
• Coordinating and resolving issue from call to completion
• Updating the client on progress and timescales
• Logging and recording all issues
• Assigning calls to engineers and 3rd parties
• Providing excellent customer service
• Creating standard documentation on problem resolution and fixes

The ideal candidate for the First Line Support Analyst role will have:

• Experience within a fast faced customer service role
• Ability to work on their own, as part of a team, and under pressure
• Good time management and ability to prioritise
• An interest in problem-solving with hardware, operating systems, and software packages
• Excellent communication skills, both written and verbal
• Flexibility to work on a rota basis between the hours of 6am-10pm, including 1 in every 3 weekends shifts

Interested?? Call TurnerFox Recruitment or send your CV

Thank you for applying with us. TurnerFox Recruitment Team

Unfortunately, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Keywords: IT Support / IT Helpdesk / IT Technician / Hardware Support / Software Support / 1st Line support / IT Support Technician / 2nd Line Support / 3rd Line support / IT Engineer / First line support / second line support / Customer Service / Coordinator