First Line Support Engineer - Davies Talent Solutions : Job Details

Role: First Line Support Engineer

Location: Fully Remote

Contract: 3 Months - Outside IR35

Responsibilities:

• Troubleshooting and resolving hardware and software issues.
• Managing incidents efficiently, providing timely updates and communications.
• Collaborating with third-party vendors to address and escalate issues.
• Adhering to service management best practices and utilising knowledge base resources.

Essential skills and experience:

• Proven experience in first or second-line support for Microsoft Windows (10) environments.
• Familiarity with Active Directory and basic networking principles (LAN/WAN, TCP/IP).
• Proficiency in laptop setup and configuration.
• Strong teamwork, problem-solving, and customer service skills.

Desired skills and qualifications:

• Experience with Microsoft 365 administration (Office, Teams, SharePoint, OneDrive).
• Knowledge of Microsoft Exchange Online and Intune/Endpoint management.
• IT certifications (ITIL Foundation, Microsoft MCP, CCNA, CompTIA).
• Experience working in regulated industries.
• Previous Contracting experience (Preferred)

Interested in this role? Please send your most recent resume, and we'll be in touch if your skills and experience are a good fit