First-Line Support / IT Service Desk Analyst. Leicester, £27k - Akkodis : Job Details

I'm looking for a couple of top-notch First-Line tech support specialists to join my well-known, market-leading client in Leicester to provide only the very best tech support to end-user ensuring that any issues are resolved efficiently and only to the highest of standards.

Not only will you deliver outstanding levels of service; but you will play a key role in enhancing service operations, support compliance and ensure overall customer satisfaction!You'll bring commercial exposure within 1st Line Support - You'll follow established processes to ensure service quality and overall user satisfaction. You'll also keep your hand in, assisting in user on boarding and providing guidance to promote self service and reduce recurring issuesAs an individual - I am looking for a confident, charismatic individual who strives to deliver only the best level of service at all times.I'm looking for...

• Strong knowledge of ITIL or similar ITSM frameworks (incident, problem, and change management).
• Familiarity with KPIs, SLAs, and reporting tools to evaluate service performance.
• Excellent verbal and written communication skills.
• Good understanding of enterprise IT systems.You'll be happy to work on site at their Leicester HQ and you'll receive up to £27k plus benefits and access to ongoing training and career growth opportunities.

Call me on for immediate consideration.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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