First Response Claims Handler - Vermelo RPO : Job Details

First Response Claims Handler 

Role Purpose:

This exciting opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and as a result of this are looking to recruit for a First Response Claims handler to join the team.

• Manage new customer referrals procured by various partner companies
• Use a variety of resources to investigate key factors such as causation, accident-related damage and fraudulent behaviour
• Sell the company and our many benefits to maximise hire opportunities
• Facilitate the arrangement of a replacement vehicle while theirs is off the road
• Making commercial decisions for the benefit of the business
• Empathetic management of multiple client accounts
• Identify key requirements for replacement vehicles

Qualifications

• Great on the phone
• A confident communicator
• Good sales, negotiation and persuasion skills
• Have the ability to make fast, informed decisions
• Excellent organisational and prioritisation skills with a strong attention to detail
• Have an interest in further developing your skills and experience
• Maintain good levels of communication
• A high level of customer service and the ability to empathise with clients following an accident
• Friendly bubbly individuals who value teamwork
• Good knowledge of Microsoft Word and Outlook

The Ideal Candidate:

This role would suit someone who is bubbly, friendly and who has a great passion for customer service. The role calls for someone who is eager to learn and a strong team player.

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