First Response Team Leader - Acorn insurance & Financial Services LTD : Job Details

In the role as a FNOL Team Leader you will to be responsible for performance management of your team. You will identify trends and development arears and be able to drive performance through mentoring and coaching. You will be the main referral point for your team where you will be able to demonstrate your knowledge and experience in arears such as liability and indemnity.

Role: FNOL Team Leader

Location: Liverpool

Working hours: Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 4 Weekends 9.00am-5.00pm -3 7.5hours a week

Salary: £29301 - £32801 per annum plus the opportunity to earn bonus of £6000 paid on a quarterly basis

What you will be doing:

• Lead a team of First Notification of Loss Handlers
• Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
• Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
• Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and validation
• Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
• To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
• Ensure the effective management of inbound call handling philosophies are adhered to

What we’re looking for:

• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Previous motor claims experience would be advantageous however not essential
• Highly motivated self-starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills
• People Management experience essential

About Acorn Insurance

We have 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Enhanced Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 bonus for every new colleague you recommend to the business
• Free monthly Café Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Clearly defined progression paths with training and support
• National vocational qualifications
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including:
• A wide Network of Mental Health First Aiders 4 free counselling sessions
• CBT programmes available with a trained Therapist Mentor
• Unlimited access to a councillor 365 days a year, 24/7
• Free Hot Drinks*
• Dress Down Days
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.#LI-RK1