Fleet Localisation Team Leader - TLP Consultancy Ltd : Job Details

• Hybrid working (3 days a week in the office)

• ASAP start

• Benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP?has?been?Toyota?(GB)?PLC’s?trusted?partner?for?over?25?years.?In?this?role,?you’ll?be?employed? by?TLP?but?seconded?to?Toyota?(GB)?PLC?to?drive?transformation?across?their?network.

Job Summary:

This role involves leading and developing a team of six, coaching them and identifying growth opportunities. The position focuses on managing and improving departmental processes, service levels, and internal/external relationships - particularly with fleet partners, commercial teams, and the network - to ensure excellent customer service and sales performance.

Key Responsibilities:

• Lead and develop a team of 6.

• Drive process and service level improvements within the department.

• Manage key relationships across fleet, commercial, network, and internal teams.

• Use data to support performance reporting and identify service enhancements.

• Support the Localisation Manager with commercial reviews and reporting.

• Understand and improve the full order progression journey from partner to end driver.

Required Experience:

• Strategic and creative thinker with a proven track record of driving change.

• Strong commercial awareness and communication skills.

• Experience in relationship/account management.

• Customer-focused, data-driven, and self-motivated.

• A-levels required.

Desirable

• An understanding of the fleet industry and broker markets

• Ability to use coaching skills to support and develop team members