Floating Support Worker - Appcastenterprise : Job Details

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Bromley tenancy support service provides tenancy related support to residents of Bromley who need support in maintaining their tenancies or are at risk of losing their tenancy. The service works with singles, couples and families who find themselves in this situation and who need assistance in managing their tenancies. The promotion of independence is paramount in this service and this is achieved through key working and support planning where the service users themselves are in charge of identifying goals and outcomes that they want to achieve with some assistance for the service.

Typically service users will reside in Bromley but occasionally referrals are received from residents who reside outside of the borough having been placed in temporary accommodation by Bromley council.

Those supported by the service may have other support issues not directly linked to tenancy management but which have a significant impact of how well a service user manages their lives and tenancy so the service will support and signpost service users to drug and alcohol services, mental health and GP services, specialist financial supports

A day in this role looks like….

As a Floating Support Workerat Hestia, you will play a crucial role in our Brent Mental Health Floating Support Team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be responsible for developing, supporting and maintaining independent living skills and general wellbeing for a wide cross section in society within and outside Bromley
• To use organisational needs, risk and aspirational based assessment tools with the service users to gain a clear understanding of their individual situations
• To formulate, implement and review personalised, client focused support plans with service users and other professionals as needed.
• To utilise key working sessions with service users to enable them to develop and sustain independence, maintain their tenancy, and enjoy a good quality of life.
• To motivate service users to participate in and take ownership of all aspects of their daily lives.
• To encourage engagement in activities which supports their physical and mental wellbeing.
• To enable service users to access physical and mental health services within the local community.
• To promote independence with service users ?through effective relationship building.
• To support service users, maximise their financial security and independence through encouraging access to employment, training and volunteering opportunities.
• To liaise effectively and professionally with other agencies involved in supporting the service users.
• To provide quality information to service users on alternative housing options when needed and how best to utilise existing supports.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of working with individuals who have experienced mental health and / or dual diagnosis issues, ex-offenders and with service users who are homeless or at risk of homeless.
• Knowledge of issues affecting those individuals with a range of mental health conditions, how to communicate effectively with these individuals and how to support them with dignity and respect.
• Takes appropriate steps in empowering service users to make choices and take appropriate control for their wellbeing in order to achieve appropriate levels of independence.
• Understanding of the principles of recovery as an ethos and a range of recovery approaches
• Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.
• Awareness of health and safety issues.
• Motivation to maintain professional standards at all times within the service and ability to use peer and Management support to maintain resilience and provide a whole team approach.
• Good IT skills that includes a working knowledge of functions in MS Word, Outlook and the internet
• Good literacy and numeracy skills and able to produce clear written correspondence in hard copy or email.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.