Food & Beverage Assistant Manager - National Trust : Job Details

Summary

Are you looking to develop your career in Food & Beverage? The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. 

We have an opening for a Food and Beverage Assistant Manager. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: 5 days per week, including weekends. No evenings. Average 8 hours per day including 1/2 hour lunch break.

Salary: £27,846

Duration: Permanent contract

Interview date: 13 February 2025

Potential start date: Dependent on notice period required

What it's like to work here You'll join a team of over 40 staff, 4 team leaders and currently 1 Assistant Manager and we're looking for another Assistant Manager to join the team in this busy operation. Reporting directly to the Food and Beverage Manager your role will be to oversee multi outlet operations on a daily basis, train and develop the team and ensure exceptional customer service for all our visitors.  

Working at Dyrham Park also means working with the wider property team, ensuring we are working towards the National Trust strategy of Nature, Beauty, History, for Everyone, Forever.  

Dyrham Park is a large multi outlet operation, serving around 250,000 visitors throughout the year. We are looking for someone who is proactive, thrives in a fast-paced environment and strives for excellence in all aspects of the operation. 

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.

What you'll be doing

As Food and Beverage Assistant Manager, you’ll be working closely with the Food and Beverage Manager. You’ll be helping to look after the entire operation, which includes a large, diverse team, keeping consistently high standards in the team, in the outlets, and in the food and drink we prepare and serve. You’ll always have an eye on ways to improve service and standards for our visitors, staff and volunteers.

You will support the team to help build a great place to work. This could include helping with recruiting and training new people and developing the team. You’ll make sure that the team follow all relevant legislation and National Trust policies.

You will be setting and achieving financial targets to increase income and profits. This could be by driving sales through controlling resources and achieving the best possible customer service.

We will give you an induction that fits the job, which may include time spent at another National Trust property. Training in allergens and food safety, compliance plus any mentoring needed to help you in your role. You can sign up for further professional training and development from a wide range of courses if you wish. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We’d love to hear from you if you’re:

•Used to achieving outstanding customer service in a similar environment.

•A good leader of people, skilled in setting personal objectives and giving feedback.

•Experienced with budgets to increase income and control costs (including managing stock and waste).

•A people person, with a friendly attitude and great communication skills.

•Aware of health and safety compliance.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.