Forest Gate - Assistant Manager - Costa Coffee : Job Details

Assistant Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Assistant Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits. So you’re sure to enjoy Costa Coffee as much as our customers do.

A bit about the role

Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.

What’s involved?

• Becoming a brand ambassador and helping us shine
• Leading the team to deliver an unbeatable coffee experience for every customer
• Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
• Monitoring the store KPI report and translating it into daily and weekly actions
• Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

A bit about you

A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?

• A love of the brand and excitement to be a part of it
• Top notch customer service skills
• Supervisory/management experience and a background in hospitality or retail
• Barista Maestro accredited
• Equal love of teaching and learning – there are so many ways to help each other grow
• Ability to engage your team – be inspiring, empowering, honest, open and always there
• Reliability to step into the Store Manager’s very cool shoes in their absence

What we can offer

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• Salary up to £28,360 per annum (dependent on the size of the store)
• Paid quarterly bonus scheme
• Free uniform to wear on shift
• Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
• Costa Discount App – 25% off food & drinks in store when you’re not working, plus 25% off all merchandise
• Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme
• Employee recognition scheme
• Employee Assistance Programme and access to our dedicated Mental Health First Aiders
• Wagestream – flexible pay to for those moments when you need a little extra cash before payday
• Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member
• Cycle to Work Scheme through which you can make huge savings on bikes and accessories
• Access to a range of discounts via our Dream Beans portal, where you can get instant cashback and make savings at an array of high street retailers, including gym membership and holidays

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

A bit about us

Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.

We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

For any reasonable adjustments and general queries please contact 

This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned costa store advert.