Franchise Operations Manager - Dovetail Recruitment Ltd : Job Details

Franchise Operations Manager job in Southbourne

Our successful, and well-established client near Bournemouth are recruiting a Sales Operations Manager to support and drive the growth of the business. In this role, you will lead the manage existing and prospective Franchisee relationships by overseeing operations and ensure their brand standards are consistently met across all locations. You will be a key figure in the strategic development of the business, providing essential guidance to franchisees to achieve business goals.

Salary and Benefits:

• A salary of £55,000 - £60,000 per annum
• Monday to Friday working hours; 9.00 am - 5.30 pm
• Company pension scheme
• Onsite parking

Duties and Responsibilities:

• Lead and manage multiple Franchisee partners across a large geographic area, ensuring operational and commercial alignment with the business plan
• Drive the adoption of changes to the business model across Franchisees to enhance performance
• Conduct routine business reviews, analyse KPIs and provide strategic insights to maintaining operational excellence
• Build and maintain strong relationships with Franchise, stakeholders and executive managers
• Act as the primary liaison between the business and Franchisee owners by offering support, training and guidance
• Present the business’ Franchise concept to potential Franchisees ensuring a robust onboarding experience for new partners
• Collaborate with Franchisees to create annual business and operating plans focusing on KPIs and brand standards
• Identify and develop growth opportunities within existing markets aiming to maximise business potential
• Proactively identify opportunities to improve Franchise operations by implementing best practices and ensuring adherences to brand standards

Skills and Experience:

• An understanding of Franchise operations
• High attention to detail, ensuring accuracy and consistency in all communications
• Commercial awareness with a strong focus on understanding and achieving key performance metrics and return on investment (ROI)
• Excellent written and verbal communication skills, capable of conveying messages effectively at both high-level strategy and detailed execution
• Ability to work collaboratively across teams, maintaining a positive, solution-oriented approach to achieve shared goals

This Franchise Operations Manager job in Southbourne would suit commercially aware candidates who have a business development, and operational background.