French Customer Service Advisor - Reed : Job Details

A fantastic opportunity has arisen for a bilingual candidate.

My client is after someone who is fluent in French and/or Spanish on a permanent basis in this B2B customer service role.

My client is an excellent, growing business based in the Aston area who are looking to add to their international customer service team.

This team is extremely diverse as you would expect. The staff are of different nationalities and backgrounds and it is truly a work family.

The main purpose of this particular role is to deliver the highest quality of customer service to customers after a sale has been completed.

You will assist in ensuring products arrive on time and safely, and manage any incidents and take corrective actions to ensure any problem is resolved.

Salary = £26,600 starting salary.

Working location = Aston

Office/work from home set up = this person would need to be in the office 5 days a week for the first month during the training period. Following this it will then be 3 days a week in the office.

Benefits = Free parking, bonus scheme, healthy pension contribution, 25 days holiday, dress down days, discounts portal, volunteering scheme, regular appraisals and development plan

Hours = Full time, 9am-5pm Mon-Fri

Duties include:

• Logs all customer telephone / email queries
• Update our ERP System with concise notes / actions
• Process and action replacement orders
• Arranges the return of incorrect / damaged / faulty items
• Applies coding lines to each incident
• Assist in tracking of orders with logistic partners
• Works towards the reduction of open incidents
• Processes email queries from internal and external customers
• At all times communicating professionally and efficiently to our customers

The ideal candidate for this role:

• Will be fluent in French in English
• Being fluent in Spanish also is a big plus
• Must have previous customer service experience
• This experience in a B2B business would be highly desirable
• Must be able to commute to the Aston area

Therefore if you would love a role where you can use your language skills and work for a fun and collaborative company, then please apply today