French speaking Customer Care Advisor - Luxury Brand - Language Matters : Job Details

An exciting role has arisen for a French speaker to join a successful Luxury Retail and e-commerce team based in Central London. We are looking for a skilled French Customer Service Representative to join their fun, dynamic and friendly team.

The package:

• Salary: £27,000 on 5 month fixed term contract until 31st January
• Working hours: Monday to Friday 9am -6pm. Occasional Saturday.
• Location: Central London, flexibility to work hybrid after training

This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.

Responsibilities of the Customer Care Advisor:

• Assisting French and English speaking clients with product enquiries
• Updating and maintaining the order database
• Providing support to clients registering online and having their orders processed through the website
• Assisting clients with any issues regarding returns or orders via email and phone
• Dealing with any complaints in a timely manner - escalating any issues to relevant departments
• Regular liaison with the logistics department regarding late deliveries or faulty goods
• Liaison with the fulfilment team when necessary
• Convert customer enquiries into sales opportunities - upsell
• Handling accounting enquiries with the finance team

Requirements of the Customer Care Advisor:

• Excellent English language skills
• Fluency in French
• Proven experience in a professional environment in Customer Service or Administration
• Flexibility and team orientation essential
• Knowledge of ticketing systems desirable
• Ideally experience in a similar office-based job

To apply, please send your CV in English and in Word format to Paola.languagematters is acting as an employment business in relation to this vacancy.