French Speaking Customer Service Advisor - People Solutions Group Limited : Job Details

French Speaking Customer Service Advisor

Monday - Friday: 8.00AM - 5.00PM

Annual Salary of £29,000

What's in it for me?

People Solutions are currently recruiting for a  French Speaking Customer Service Advisor to join our well-established client based in Shenstone, Staffordshire. This is a fantastic opportunity offering great benefits and an excellent annual salary for the right candidate.

What are the benefits?

• Company-wide training programme
• 25 days holiday, plus bank holidays
• Life insurance at three times salary
• Generous contributory pension scheme

Day to Day Duties

• Manage and respond to incoming calls, emails, and on-line chats - French Language
• Strive to deliver world class customer service
• Develop technical and product knowledge
• Manage customer order portals, pricing updates and export administration

Essential Skills

• Fluency in spoken and written French as you will be liaising with French Nationals who speak French as their first language
• Assisting French Nationals with the ordering of our client's products
• Experience in a telephone-based customer service role
• Excellent communication skills with a calm, composed manner with a positive, ‘will-do’ attitude
• Customer Relationship/customer account management experience
• Experience in handling technical or product related customer queries
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• Confident IT skills including MS office
• Comfortable with occasional travel between sites in Staffordshire

Desirable Experience

• Previous experience working in a fast paced contact centre would be beneficial.

What training is provided?

• Training provided but essential to be fluent in French Language

Contact

Apply today by clicking below